Where do all the extra clicks go?
Joho the Blog identifies an airline mystery:
When you check in for a flight by going to a counter staffed by a live human being, the human does a prodigious amount of typing and the whole process takes longer than if you used one of them new-fangled automated check-in kiosks.So why don't they just put one of those kiosks behind the counter for the check-in people to use?
What are they doing back there?
