Verizon Wireless Leads the Wireless Industry in Customer Satisfaction
Does anybody believe this nonsense?
UPDATE: Reader IW writes in:
"hey re: VZ, you know I just got rid of my trusty old startac and got the new samsung 670. i've got enough horror stories about wireless carriers and why i waited 3.5 years to get a new phone (my number is not portable because someone messed up). anyway, discovered one trick -- avoid going to a VZ store to the extent possible. I actually got a better deal out of calling them up first from the comforts of my desk, negotiating my 100 buck discount for being a customer for over 2 years (this was denied in store even though I've been a customer for over 5 years) and then getting them to plug that onto my records so I could walk into the store and practically pick it up. The folks in the store are too defensive and aggressive and treat you like a captive customer. The folks on the phone are monitored for quality control and just seem a lot happier to work with you. "
Thanks for the good advice!!
UPDATE 2: We see m to have touched a nerve here at Stone! Our Upper West Side Correspondent writes in:
Wow, that's quite an accomplishment. Who did they nudge out of first place, The KGB or The Tony Soprano Loan Collection Agency?At the Verizon I go to on Broadway (81st, I think) they have this stupid sign in book. But nobody tells you it's there. It's like a practical joke for first time customers. I now alert people to the book when I see them come in so they don't screwed (like I did) waiting forever before being told, "Sorry, you didn't sign the book."
Come to think of it, they didn't actually say "sorry".
The store is filled with the happiest faces you'll see this side of the DMV at lunchtime.
Evil, vicious little jerks, that's Lowell Mcadam's contribution to human happiness.
