On Time and Out of Money
Somewhat bizarre that United, that ailing old aluminum tube in the sky, is actually the leader in on-time performance for 2002. If you've flown American airlines in recent years, you know that the "bigs" -- United, American, Delta -- despise their customers and do everything they can to hate them more. Meanwhile, great airlines like Southwest and JetBlue have been the only consistent moneymakers, as they inspire customer loyalty, even affection.
